It's official. I'm a quitter. And a smart one at that. It's always smart to fold when your cards aren't looking too good.
So Gordon offered me a job back at CNX, but a considerably different one from my previous telemarketing stint.
The new CNX office at Menara UOA is magnificent. I was stunned when i arrived. There was a shiny aquarium at the completely white reception. Dory and Nemo swimming inside amidst anemone. Interior was immaculate with rows of desktops. And glass partitions. Oh and a glass room as the telemarketing call center. Damn canggih.
OK. Anyway. I joined the RHB team with a bunch of really friendly Indian (descriptive, not racist) colleagues who gave me some training since they'd been to the training whereas i overslept and ditched it instead. So what i'm supposed to do.
a) Call list of prospects to register for an account with RHBInvest (lots of funky advantages and perks la).
b) If they agree, the trouble starts.
In order to register, you need to submit
i) Photocopied IC
ii) Pay slip / 3 mths of bank statement
iii) Application forms.
Application forms, a whole butt load of them, some of which require multiple multiple signatures, some sneakily situated on hidden pages. So this butt load of Application forms (AF), will be sent via courier to the recipient, to be completed, and collected by courier back to our office.
Now, for us employees, each successful AF completion, sent, filled in, signed etc and delivered back to the office is considered a successful transaction. Each transaction nets us RM7.50. If you can secure more than 50 transactions, pay is doubled to RM15 each.
This provides a hassle-free situation for the customers, but chaos for the team.
Now. The courier operates in a specific way.
Day 1, afternoon. Courier collects AF from CNX.
Day 2, morning. Courier delivers AF to customer.
Day 2, afternoon. Courier collects AF to customer.
Day 3, morning. Courier delivers AF back to CNX.
PLUS, the courier collects AF at 2pm. So any orders after 2pm will be delayed to the next day. So.
Day 1, afternoon. Courier misses AF.
Day 2, afternoon. Courier collects AF.
Day 3, morning. Courier delivers AF.
Major delay.
*Room for error*
i) Idiot customer forgets IC despite gentle reminder
ii) Idiot customer forgets payslip / bank statement despite gentle reminder
iii) Idiot customer screws up application formS, sign wrong, fill in wrong, didn't sign etc.
iv) Idiot customer is not at home despite gentle reminder
Each mistake is enough to make you claw out your hair. Imagine getting the AF back it's not perfect. You have to resend, and that'll take another day to send. And so on and so forth.
Speaking of gentle reminders. For each transaction, we are to make 4 phone calls, if the customer is sufficiently seng mok and not idiotic and not fucked-up (aiya, i driving. call me back later. aiya, i in meeting. call me back tomorrow).
a) Hi sir/miss. Wanna register? Will call you one day in advance to let you know time courier will come.
b) Hi uncle/auntie. Courier will come tomorrow morning between 9-11. Pls get your documents ready
c) Hi ah pek / ah sou. Have you received the AF. You need to fill in this this this and this and sign that that that and that. Don't hesitate to contact me if you have any queries.
d) Hi. We've received your application. Your account is now active.
U know how tedious ah. Like i mentioned.
*Room for error*
All the. Aiya, i driving, in meeting, having lunch... Excuses and will delay our operation till after 2pm, and hence delay courier delivery and hence delay sales. Grrrr!!
Now. For the big shiny cherry on the sundae, the RHB team has to answer incoming calls from bloody users who call in for loads of reasons. Need to answer calls. Need to call 4 times. Need to arrange all AFs to be sent out. Ki siao.
I'm working part-time, and i go to work from 9-2 max. Definitely not adequate to perform these tasks. PLUS! Now that sis has taken the car, i have no transport which means. She'll drop me at Kelana Jaya LRT, i'll commute to Bangsar. Then back to Kelana Jaya to shuttle bus my way back to 1U, then only walk / cab home.
Balance out pros and cons?
Pros: I earn money. I get to work in fantastic environment.
Cons: High workload/salary ratio, a.k.a. work a lot, lousy pay. No transport. High number-of-worker/number-of-customer ratio, as in high competition for customers.
No brainer la. And so, now you know why i quit.
So Gordon offered me a job back at CNX, but a considerably different one from my previous telemarketing stint.
The new CNX office at Menara UOA is magnificent. I was stunned when i arrived. There was a shiny aquarium at the completely white reception. Dory and Nemo swimming inside amidst anemone. Interior was immaculate with rows of desktops. And glass partitions. Oh and a glass room as the telemarketing call center. Damn canggih.
OK. Anyway. I joined the RHB team with a bunch of really friendly Indian (descriptive, not racist) colleagues who gave me some training since they'd been to the training whereas i overslept and ditched it instead. So what i'm supposed to do.
a) Call list of prospects to register for an account with RHBInvest (lots of funky advantages and perks la).
b) If they agree, the trouble starts.
In order to register, you need to submit
i) Photocopied IC
ii) Pay slip / 3 mths of bank statement
iii) Application forms.
Application forms, a whole butt load of them, some of which require multiple multiple signatures, some sneakily situated on hidden pages. So this butt load of Application forms (AF), will be sent via courier to the recipient, to be completed, and collected by courier back to our office.
Now, for us employees, each successful AF completion, sent, filled in, signed etc and delivered back to the office is considered a successful transaction. Each transaction nets us RM7.50. If you can secure more than 50 transactions, pay is doubled to RM15 each.
This provides a hassle-free situation for the customers, but chaos for the team.
Now. The courier operates in a specific way.
Day 1, afternoon. Courier collects AF from CNX.
Day 2, morning. Courier delivers AF to customer.
Day 2, afternoon. Courier collects AF to customer.
Day 3, morning. Courier delivers AF back to CNX.
PLUS, the courier collects AF at 2pm. So any orders after 2pm will be delayed to the next day. So.
Day 1, afternoon. Courier misses AF.
Day 2, afternoon. Courier collects AF.
Day 3, morning. Courier delivers AF.
Major delay.
*Room for error*
i) Idiot customer forgets IC despite gentle reminder
ii) Idiot customer forgets payslip / bank statement despite gentle reminder
iii) Idiot customer screws up application formS, sign wrong, fill in wrong, didn't sign etc.
iv) Idiot customer is not at home despite gentle reminder
Each mistake is enough to make you claw out your hair. Imagine getting the AF back it's not perfect. You have to resend, and that'll take another day to send. And so on and so forth.
Speaking of gentle reminders. For each transaction, we are to make 4 phone calls, if the customer is sufficiently seng mok and not idiotic and not fucked-up (aiya, i driving. call me back later. aiya, i in meeting. call me back tomorrow).
a) Hi sir/miss. Wanna register? Will call you one day in advance to let you know time courier will come.
b) Hi uncle/auntie. Courier will come tomorrow morning between 9-11. Pls get your documents ready
c) Hi ah pek / ah sou. Have you received the AF. You need to fill in this this this and this and sign that that that and that. Don't hesitate to contact me if you have any queries.
d) Hi. We've received your application. Your account is now active.
U know how tedious ah. Like i mentioned.
*Room for error*
All the. Aiya, i driving, in meeting, having lunch... Excuses and will delay our operation till after 2pm, and hence delay courier delivery and hence delay sales. Grrrr!!
Now. For the big shiny cherry on the sundae, the RHB team has to answer incoming calls from bloody users who call in for loads of reasons. Need to answer calls. Need to call 4 times. Need to arrange all AFs to be sent out. Ki siao.
I'm working part-time, and i go to work from 9-2 max. Definitely not adequate to perform these tasks. PLUS! Now that sis has taken the car, i have no transport which means. She'll drop me at Kelana Jaya LRT, i'll commute to Bangsar. Then back to Kelana Jaya to shuttle bus my way back to 1U, then only walk / cab home.
Balance out pros and cons?
Pros: I earn money. I get to work in fantastic environment.
Cons: High workload/salary ratio, a.k.a. work a lot, lousy pay. No transport. High number-of-worker/number-of-customer ratio, as in high competition for customers.
No brainer la. And so, now you know why i quit.
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